Dignity
Treat people with respect in everyday interactions and personal support.
About One & Only
Built From Years of Working Directly With People, Families and Support Teams
One & Only Community Support Services was created from a belief that disability support should be personal, practical and based around the individual.
NDIS Registered
Based in Cranbourne South
Support shaped around individual needs
Working with families and allied health professionals
Founder story
The Experience Behind One & Only
Professional Service Background
The founder began their working life as a professional butler.
That work set a standard around attention to detail, anticipating what people need and making people feel respected and valued. Those habits carried straight into support work.
Aged Care
After completing a Diploma of Community Services, the founder moved into aged care and spent 12 years in the sector, initially as a Leisure and Lifestyle Officer and later as a Coordinator.
They planned and delivered activities based around residents' abilities, interests and needs, helping people remain active, involved and connected. They also provided personal care when required.
Disability Support
The founder later worked for five years as a Disability Support Worker.
They continued their professional development by completing an Advanced Diploma of Community Service Management.
Disability Management
The founder then moved into management for six years. For four of those years they were responsible for supporting more than 25 clients and leading a team, working to make sure people received appropriate care, support and opportunities connected to their goals.
That work involved close contact with Support Coordinators, families and allied health professionals.
Why One & Only Was Started
That experience showed that good disability support needs to be about more than completing tasks.
It needs to understand the person. It needs trust. It needs meaningful opportunities. It needs practical support that respects the individual's choices, dignity and goals.
That belief led to One & Only Community Support Services.
Values in practice
What Our Values Actually Mean Day to Day
Values are only useful if they describe behaviour. Here is what ours look like in practice.
Respect
Listen to preferences, routines, choices and boundaries.
Trust
Be clear, dependable and honest about what support can and cannot be provided.
Integrity
Use participant funding responsibly and stay within the provider's scope.
Innovation
Look for practical ways to adapt activities and support strategies around individual needs and goals.
Independence
Help people build choice, confidence and independence wherever appropriate.
Support that respects choice, dignity and the goals a person is working toward.
Qualifications and registration
What We Can Confirm
Every qualification, check and registration listed here has been supplied and verified.
- Diploma of Community Services
- Advanced Diploma of Community Service Management
- Registered NDIS provider
- NDIS Worker Screening Check for all support workers
- National Police Check
- Working with Children Check
- NDIS Worker Orientation Module completed
- First aid and CPR current
Our commitment
The One & Only Support Promise
Good support depends on trust. Our commitment is to provide support that respects the individual's needs, choices, dignity and goals.
Support outcomes vary between individuals. Services are provided within One & Only's registration, qualifications and agreed scope.
No hidden costs - we quote clearly, explain NDIS pricing in plain language and confirm costs before services start.
We show up when we say we will. If plans change, we communicate early, keep rostering consistent and respect your time.
Listen First
Understand the person's needs, preferences and goals before deciding what support should look like.
Respect Choice
The participant stays involved in decisions about their own support.
Use Funding Responsibly
Use NDIS funding appropriately for the agreed supports being provided.
Work Together
Where relevant, work alongside family members and allied health professionals to understand recommendations and changing support needs.
How it works
Start With a Conversation
STEP 1
Tell Us What Support You Are Looking For
Complete the short consultation request, or call if that is easier.
STEP 2
We Talk Through What Matters
We learn about the person's needs, goals, preferences and current situation.
STEP 3
Discuss the Right Next Step
If the services and situation are a suitable fit, we discuss the appropriate support and what happens from there.
Service area
Where One & Only Provides Support
Based in Cranbourne South and providing support across the confirmed East, South East and Peninsula service areas.
Confirmed service areas
- East
- South East
- Peninsula
- Cranbourne South base
Priority suburbs
Cranbourne · Cranbourne South · Clyde & Clyde North · Berwick · Narre Warren · Pakenham & Officer · Dandenong · Endeavour Hills · Carrum Downs · Frankston · Langwarrin · Somerville · Hastings · Mornington
Nearby suburbs are considered case by case. Ask us during your free consultation.
Support Coordinators & allied health
Referring Someone to One & Only
If you are helping someone find suitable support, we will tell you honestly whether we can meet the person's needs within our registration, qualifications and current capacity.
- Clear answers about scope and fit, including when the answer is no
- Support strategies from allied health professionals applied in day-to-day practice
- Communication with the participant's wider support network where relevant
Let's Talk About What Good Support Looks Like for You
Tell us what support you are looking for, what matters to you and what you would like help with.