1. Listen Before Acting
Understand what the participant wants and needs rather than assuming.
Person-centred disability support
Good Support Starts With Understanding the Person
Needs matter. So do preferences, routines, goals, interests and the person's own choices.
One & Only takes time to understand the individual and shape support around real life rather than treating every participant the same.
NDIS Registered
Based in Cranbourne South
Support shaped around individual needs
Working with families and allied health professionals
Five principles
How We Think About Support
2. Support Participation
Where appropriate, help the person take part in everyday activities rather than automatically taking over.
3. Respect Choice
Treat participant preferences and goals as meaningful parts of support planning and delivery.
4. Work With The Wider Support Network
Where relevant, communicate with families, Support Coordinators and allied health professionals so day-to-day support reflects agreed recommendations.
Principle five
Stay Honest About Fit
We only accept support that falls within our qualifications, experience, registration and ability to safely and appropriately meet the person's needs. Saying no to work that is not a good fit protects the person receiving support, and it is a decision we are willing to make.
Active support
Helping People Take Part, Not Automatically Taking Over
If someone is learning or maintaining an everyday skill, doing the entire activity for them may be faster. Faster is not always the point.
Where appropriate, we support participation through prompting, practical guidance and repeated opportunities to take part. The level of assistance reflects the person's abilities, needs and goals.
This approach is not suitable in every situation, and we do not apply it as a blanket rule.
Collaboration
Day-to-Day Support Should Connect With the Bigger Picture
One & Only has experience working alongside families, Support Coordinators and allied health professionals.
If recommendations or strategies have been provided, support workers need to understand how those recommendations relate to daily activities. That is the difference between a strategy existing on paper and a strategy actually being used.
- Understand the recommendation and what it means in practice
- Apply it consistently across day-to-day support
- Raise changes in the person's needs with the relevant people
We do not provide allied health treatment. We apply relevant recommendations within our own scope of support.
Funding
Support Should Have a Clear Purpose
One & Only aims to use participant funding appropriately and accurately, so people receive support that relates to their needs and agreed plan.
Pricing is as applicable under the current NDIS pricing arrangements for the supports provided.
We do not provide financial advice, manage NDIS plans, provide Support Coordination or control participant budgets.
NDIS supports
NDIS Supports Built Around Everyday Life
One & Only provides a range of registered disability supports designed around daily life, independence, skills and community participation.
Registration group 0107
Assistance with Personal Activities
Respectful support with everyday personal activities and routines while protecting dignity, choice and independence.
Learn moreabout Assistance with Personal Activities
Registration group 0115
Daily Tasks / Shared Living
Support with everyday living and household routines to help maintain a safe, comfortable and meaningful home environment.
Learn moreabout Daily Tasks / Shared Living
Registration group 0116
Innovative Community Participation
Individual support to explore interests, build confidence, develop skills and participate more actively in the community.
Learn moreabout Innovative Community Participation
Registration group 0117
Development of Daily Living and Life Skills
Practical support to build or maintain everyday skills using an active-support approach based on the person's abilities and goals.
Learn moreabout Development of Daily Living and Life Skills
Registration group 0120
Household Tasks
Assistance with household activities that help maintain a clean, safe and comfortable living environment.
Learn moreabout Household Tasks
Registration group 0125 - participation in community, social and civic activities
Community Participation
Support to access social, community and civic activities, pursue interests and maintain connection outside the home.
Learn moreabout Community Participation
Registration group 0136
Group and Centre Based Activities
Support to participate in structured group activities that encourage social connection, confidence, skill development and enjoyment.
Learn moreabout Group and Centre Based Activities
How it works
Start With a Conversation
STEP 1
Tell Us What Support You Are Looking For
Complete the short consultation request, or call if that is easier.
STEP 2
We Talk Through What Matters
We learn about the person's needs, goals, preferences and current situation.
STEP 3
Discuss the Right Next Step
If the services and situation are a suitable fit, we discuss the appropriate support and what happens from there.
Our commitment
The One & Only Support Promise
Good support depends on trust. Our commitment is to provide support that respects the individual's needs, choices, dignity and goals.
Support outcomes vary between individuals. Services are provided within One & Only's registration, qualifications and agreed scope.
No hidden costs - we quote clearly, explain NDIS pricing in plain language and confirm costs before services start.
We show up when we say we will. If plans change, we communicate early, keep rostering consistent and respect your time.
Listen First
Understand the person's needs, preferences and goals before deciding what support should look like.
Respect Choice
The participant stays involved in decisions about their own support.
Use Funding Responsibly
Use NDIS funding appropriately for the agreed supports being provided.
Work Together
Where relevant, work alongside family members and allied health professionals to understand recommendations and changing support needs.
Support Coordinators & allied health
Referring Someone to One & Only
If you are helping someone find suitable support, we will tell you honestly whether we can meet the person's needs within our registration, qualifications and current capacity.
- Clear answers about scope and fit, including when the answer is no
- Support strategies from allied health professionals applied in day-to-day practice
- Communication with the participant's wider support network where relevant
FAQs
Questions About How We Work
Let's Talk About What Good Support Looks Like for You
Tell us what support you are looking for, what matters to you and what you would like help with.